Sign in to Merchant
Use Password or Email code, verify your invitation and open the correct merchant workspace.
Open the Merchant workspace and choose Password or Email code. A verified account with a live merchant role can use either method, including a platform administrator who also manages a merchant. There is no phone or passkey sign-in and no public signup.
First visit
- Open the personal invitation link and check the merchant, role, invited email and expiry.
- Choose Email code and enter the newest code sent to the invited address, or use Password if the account already has one.
- Complete inbox verification when asked. A new email account needs a matching live invitation; verification proves possession of the invited inbox but does not accept membership.
- Review the merchant and role, then select Accept invitation. Signing in, receiving an email or verifying a code does not accept membership automatically.
- Open the merchant from the workspace selector.
The invitation link expires after seven days. A verified matching login email satisfies the invitation check. If the invited address differs from the existing login email, use the separate invitation-proof action; it proves that inbox for this invitation and does not change the login email.
Authentication and recovery
Login codes expire after five minutes. Wait for the displayed resend countdown and use the newest code. Choose Forgot password? to reset a password with a recovery code; a successful reset signs out existing sessions, so sign in again afterward.
Merchant owners and staff need an active membership and Password or Email code authentication within the last five minutes for workspace changes, exports and downloads. Verifying and collecting a member's reward uses the same signed-in method and active role, so counter staff can keep scanning without an owner grant. Staff can collect rewards but do not receive owner management or analytics access. Ownership transfers and arbitrary role transfers are unavailable.
Tick Keep me signed in for 30 days when you sign in on a work phone; otherwise a password session lasts one day. Sign out on shared phones when your shift ends.
Email delivery accepted by the provider does not prove inbox delivery, invitation acceptance or membership. For delivery states and replacement links, see workspace invitations. For a missing or changed destination, see portal access.