Verify and redeem a reward

Owners and staff open Reward collection to verify a member's published reward. An internet connection is required. The page returns campaign, exact benefit, rules, exclusions, approved collection outlets, catalogue item title and redemption status only; it does not provide the member's name, contacts or health records.

Collect a reward

1. Ask the member to show the claim QR or short fallback code. Keep the code private.
2. Scan the QR in a supported browser or enter the short code, including its hyphen.
3. Select Verify code and check the campaign, exact benefit, rules, exclusions, approved outlet, catalogue item and expiry.
4. When the result says Ready to redeem, confirm either Free product/service delivered or Discount applied.
5. For a discount, the member pays any remaining bill directly to the partner. Select Confirm redemption and wait for a confirmed result before handing over the item, completing the service or closing the bill.

Verification and redemption apply only to the active merchant workspace. A member's QR may be short-lived; ask them to refresh the claim if it has expired. The reservation expiry and collection deadline shown in the result control whether the benefit can be fulfilled. Used, expired, archived or unavailable history remains readable and cannot be redeemed again.

Recover from an uncertain result

If the connection drops or the result is unclear, choose Check latest status before trying again or fulfilling the reward. Already redeemed means do not issue it again. Refresh after changing the account, workspace or code. If the workspace is unavailable, confirm current membership. Verifying and collecting a reward does not require a sign-in from the last five minutes, but you must still be signed in with Password or Email code; if you are asked to sign in again, your session ended.

For the member side of the flow, see Partners and rewards. For listing, offer and publication rules, see Manage partners and rewards.