Verify and redeem a reward

Owners and staff open Reward collection to verify a visitor's published sign-up reward. An internet connection is required. The page returns campaign and redemption status only; it does not provide the visitor's name, contacts or health records.

Collect a reward

1. Ask the visitor to show the claim QR or short fallback code. Keep the code private.
2. Scan the QR in a supported browser or enter the short code, including its hyphen.
3. Select Verify code and check the campaign, reward type and expiry.
4. When the result says Ready to redeem, confirm the fulfilment checkbox.
5. Select Confirm redemption and wait for a confirmed result before handing over the item or completing the stated service.

Verification and redemption apply only to the active merchant workspace. A visitor's proof may be short-lived; ask them to refresh the claim if the QR has expired. The reservation expiry and collection deadline shown in the result control whether the claim can be fulfilled.

Recover from an uncertain result

If the connection drops or the result is unclear, choose Check latest status before trying again or fulfilling the reward. Already redeemed means do not issue it again. Refresh after changing the account, workspace or code. If the workspace is unavailable, confirm current membership and recent authentication.

For the visitor's side of the flow, see Welcome rewards. For offer stock, windows and published status, see Manage sign-up rewards.