Manage partners and rewards

Merchant owners open Partners & rewards to maintain the private directory draft and prepare offers. Staff can collect published rewards but do not edit the listing or offers.

Maintain the partner listing

Add the public identity, category, named outlets and opening hours, phone and area. Add catalogue rows for products or services, with an optional regular MYR price and permitted outlets. Use the visible outlet and catalogue selectors when assigning an offer; do not type internal IDs. A catalogue item with outlet restrictions must be assigned to at least one of its permitted outlets, and the offer's product/service type must match the item.

Save a draft while editing, then select Submit for review. Platform approval publishes a public snapshot. Later owner edits create a new draft and do not change an already approved snapshot or published reward proof. Clinic publication additionally requires the credential review acknowledgement and evidence note. A pause by Platform hides the public listing.

Create and submit an offer

1. Select New offer and enter the title, summary, rules, product/service type and delivery type.
2. Choose Signup or Member eligibility. New signup offers default to a 30-day account-age window; member offers have no signup age window.
3. Choose a free benefit, percentage discount (1–99%, optional minimum spend and cap), or fixed MYR discount (optional minimum spend). Discount offers use Digital voucher delivery.
4. Add exclusions, stock, Uses per member (1 to 10), reservation duration, claim and collection dates, then select approved outlets and an optional matching catalogue item.
5. Use Malaysia time (MYT, UTC+08:00) for displayed dates. Review the partner-funded agreement and select Save draft.
6. Check the saved details, then select Submit for review.

Uses per member

By default a member claims an offer once. Set Uses per member to let the same member claim it up to that many times, for example a sign-up offer with 2 uses of 40% off, usable on different days. Each use is a separate voucher: the member claims the next one after using, or letting expire, the last. Expired or unused vouchers do not count against the member's uses.

On Member offers you can also tick Resets every calendar month, so members get their uses back on the 1st of each month in Malaysia time (for example 30% off up to 3 times a month). Sign-up offers always count in total, and every use of a sign-up offer must be claimed within its sign-up window (for example 30 days after the member joins), not just the first. Stock counts each use, not each member: 100 units with 2 uses per member serve at most 50 members. If the offer costs points, each use is charged separately. The rule is fixed once the offer is published.

New Phase 1 offers are supplied by the partner. MedBuk does not reimburse the partner, collect a discount remainder, activate a gateway or hold funds. The partner receives any remaining bill directly from the member.

The offer status is shown as Draft, Changes requested, Awaiting review, Published or Archived. Drafts and offers with changes requested can be edited. An offer awaiting review cannot be edited. A published offer is immutable; Platform can archive it, preserving claimed history. Saving or submitting does not publish it automatically.

Review the title, terms, stock, dates and image rights before submitting. If a save response is uncertain, reload the current details before trying again. A changed offer version can require a fresh review.

For review and eligibility rules, see Merchant administration. Published campaign details, stock and dates are the source of truth for members.