Partners and rewards
Find approved partner services and claim free or discounted offers.
Partners and rewards brings approved clinics, gyms, spas, restaurants and other partner businesses together with their published products, services and offers. A partner may offer a free product or service, a percentage discount, or a fixed MYR discount. These are partner funded benefits: MedBuk does not sell a paid voucher, hold funds or reimburse the partner. Offer availability depends on the published listing, campaign stock, dates and the installed app version.
Where do I find a partner or offer?
Open Rewards in the main navigation, or use the Rewards section on Today. Browse approved partner categories, outlets and catalogue items, then open an offer. If the list is empty, there is no published listing or campaign to show; refreshing does not create one.
Open an offer to see the exact benefit, minimum spend or cap where applicable, eligibility, exclusions, approved collection outlets, claim window, redemption deadline and stock at the last refresh. Published outlet names, addresses and catalogue titles are frozen into the offer proof. Available stock may change before your claim is confirmed.
How do I claim a reward?
- Sign in with your own account and open the offer.
- Read the benefit, eligibility, exclusions, outlet and collection deadline.
- Select the rule-acceptance checkbox, then Claim reward.
- Check the resulting claim and reservation expiry before going to the partner.
Welcome offers use the published signup eligibility and pilot limit. General member offers use one claim per account per campaign and do not require the pilot welcome policy. Neither rule is verification of a person's identity or a guarantee of one claim per person. Claims do not require step counts, health-record sharing or public leaderboard participation.
For a discount, pay any remaining amount directly to the partner after the discount is applied. MedBuk does not collect the remainder or provide a payment gateway in this phase.
If a response is lost, retry with the same account or refresh campaigns to find the existing claim. The app keeps the same claim request for retries, including after a restart. An expired claim cannot reserve another reward in the same campaign.
What do I show at collection?
Open View my claim and keep its QR and short fallback code private. Show them only to that partner when you are ready to redeem.
The QR is short-lived and refreshes while the active claim screen is open. The short code remains valid until the separate reservation expiry. If scanning fails, staff can type that code. Return to the claim and refresh its status if you have backgrounded the app, changed accounts or lost your connection.
For a free product or service, the partner confirms that it was delivered before completing redemption. For a discount, the partner confirms that the discount was applied and you pay the remaining bill directly. The digital voucher is redemption proof; it does not promise a separately emailed voucher or shipped goods.
What do the states mean?
| State | What happens next |
|---|---|
| Not open yet | Wait for the published claim window. |
| No stock available | Refresh to check availability; no claim is guaranteed. |
| Claim period ended | The campaign is no longer accepting new claims. |
| Identity verification unavailable | Claims are disabled until a real verification workflow is available. An IC photo or OCR result does not qualify. |
| Reserved | Present valid proof before the reservation expires. |
| Reservation expired | Its codes can no longer redeem the reward. |
| Redeemed | Redemption has already been recorded; the benefit must not be issued again. |
| Cancelled | The claim cannot be redeemed. |
The campaign's claim window, overall redemption deadline and your reservation expiry are different dates. Follow the expiry shown on your claim. An expired QR alone does not mean the reservation ended: refresh the QR or use the still-valid short code.
How do partner staff verify and redeem?
Partner owners and staff follow the separate redemption guide. Wait for their confirmed result before collecting the reward.
What happens if I request account deletion?
New deletion requests are not currently enabled. When available, submitting a deletion request queues processing. When account-data deletion completes, unredeemed claims are cancelled, unused reservations are released and pickup codes are revoked. Claim, redemption and cancellation history is retained separately for financial records and disputes. See the current notice and receipt in the app's privacy controls; deletion does not undo a reward already redeemed.